Return & Refund Policy

WE UNDERSTAND THAT SOMETIMES THINGS DON'T ALWAYS GO ACCORDING TO PLAN SO WE HAVE MADE THIS CANCELLATION/RETURN POLICY FOR YOU!

CANCELLATION POLICY:

CUSTOMERS ARE ALLOWED TO MAKE CHANGES TO ORDERS PLACED WITHIN 12 HOURS OF MAKING THEIR PURCHASES. WE DO NOT ACCEPT CHANGES OF ORDERS OUTSIDE THE 12 HOURS WINDOW BECAUSE OUR ORDERS ARE AUTOMATICALLY SENT TO OUR FULFILLMENT AND LOGISTICS FOR PROCESSING THE NEXT MORNING.

BUYERS ARE NOT ALLOWED TO CANCEL THEIR PURCHASES AFTER THEIR ORDERS ARE SHIPPED.

IF YOU MADE A MISTAKE WITH YOUR ORDER DETAILS OR SHIPPING ADDRESS. PLEASE SEND US AN EMAIL TO tassuqi.net@gmail.com AND WE WILL GLADLY ASSIST YOU IF THE ORDER HAS NOT YET BEEN SHIPPED.

EXCHANGE POLICY

We are allowing within 3 days after the delivery for the item to be exchanged. Please note that we issue a refund only if the item you ordered is out of stock and we can no longer fulfill it.
We do not issue cash refunds.
You can make up to only one exchange.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging with a receipt or proof of purchase. If removed, the item will not comply with our exchange policy and will not be accepted.

WE CAN ONLY OFFER YOU FREE REPLACEMENTS AT NO ADDITIONAL COST IF IT FALLS UNDER THE BELOW CRITERIA:
ITEMS ARE FAULTY – DAMAGED/BROKEN OR SOILED UPON ARRIVAL.

WE SENT THE WRONG ITEM – SIZE, STYLE, COLOR.

AFTER 3 DAYS OF RECEIVING THE ITEMS, BUYERS CAN NO LONGER REQUEST FOR ITEM REPLACEMENT FOR ANY REASON.

Are there any charges for exchange size?

There are no charges for exchange
Original shipping charges are non-refundable
You are responsible for the charges of the exchange size shipping of AED-27

WhatsApp us to initiate your exchange-- 0563534126